Although I usually train for institutes, colleges and universities, I am sometimes asked to conduct short training programmes for hotel companies, tour operators employing a large number of guides, and the occasional conference and exhibition venue.

Invariably, in terms of this 'on the job' training, I am asked to provide a programme that amounts to 'vital small talk'.  In addition, training is usually only for four weeks (as opposed to academic training, which lasts for about 15-16 weeks)... Although, I should note that I can tailor training programmes to a longer period of time.

Following are the modules of my four week training programme, 'Vital Small Talk' - English for Specific Purposes Short Training Programme for Hospitality Professionals.

You are welcome to use the modules FREE of change.  However, a link back to this site at  www.intcustcom.com  would be appreciated.  Links back to this site mean that my work receives a higher ranking on search engines.  Higher rankings show my prospective clients that my hard work and dedication has received both public and industry recognition.

Module/Week 1: Problem Talk Updated: July, 2019
Module/Week 2: Weather Talk Updated: July, 2019
Module/Week 3: Travel Talk Updated: July, 2019
Module/Week 4: Shopping Talk Updated: July, 2019
NEW MODULE, COMING EARLY 2020		In 2020, I will be writing/preparing a new module in the Vital Small Talk series.  The new module will be about Telephone Customer Service and cover best practices, common cultural matters, common problem situations, and accent reduction. At this stage, I expect it to be online a little before - or within - March 2020.